Peter Greenberg’s Resolutions for 2023

Estimated read time 6 min read

It is time to rejoice my New Yr’s resolutions for the journey business, my wishlist of what to do and what I can do, and the promise of frequent sense for not less than 2023.


Let’s be trustworthy. Nobody wakes up within the morning trying ahead to going to the airport. We’re not going to high-quality eating. We do not head to the airport for an amazing buying expertise. We’re not entertaining our pals or working to the airport to entertain them. The fact is, nobody needs to go to the airport. we simply need to recover from it. In any case, he’s the one purpose we go to the airport. for boarding the aircraft. However it’s clear that the individuals who design and construct airports have by no means flown. And airports have a enterprise mannequin that will depend on us spending cash at airports. America has not had a really new airport since Denver Airport was constructed many years in the past. And whereas an airport at present underneath renovation could also be as vivid and gleaming as LaGuardia, it isn’t precisely passenger-friendly. You must go endlessly previous ten retail shops, bars and eating places. And the place are the folks movers? They’re too quick and not likely purposeful. why? Airport authorities do not need to bypass retailers!. On the identical time, do not let the airport assume they care about you. Good rocking chairs at some airports — what is the message they’re actually sending? You are gonna be right here for some time.

My want is for an airport that’s designed or redesigned for vacationers relatively than airways, the place you do not have to stroll 2 miles to get to the gate, and your baggage cart is on the gate (the place you really want it) and after 2 miles No baggage declare.

Cease pricing your viewers if you’re thirsty or hungry. A $17 beer and a $12 scorching canine are borderline prison. Airports ought to promote regular metropolis costs.

Customs, Immigration and Passport Management:

In terms of journey, first and final impressions imply all the pieces. And too many nations are unaware of this when manning border airports. I am speaking about 32 checkpoints, solely 8 he was manned and after an 11 hour flight he waited from 2 hours to three hours simply to get in and he left. I get the very same downside after I strive. After you have 32 inspection stations… manning them!

And whereas I am at it, one other want of mine is pre-clearance at extra main international airports. , Bahamas, Eire, Abu Dhabi, and many others. What preclearance does, with out compromising safety, is that passengers en path to america from these international locations go via U.S. passport management and customs in these nations, and the U.S. Customs Officers primarily based there. It is an amazing concept. By clearing customs abroad, there might be no queues as soon as your flight arrives within the US. Head dwelling together with your baggage or have your baggage routinely transferred to your connecting flight. How a lot time and stress did you save?

My New Yr’s want is to have pre-clearance at main chokepoint airports around the globe. First, London, Paris, Frankfurt, Hong Kong and Tokyo. The expertise already exists. Bodily house already exists. Consequently, no extra wasted time and no extra misconnecting worldwide passengers and baggage. initially.


It is time to finish the insidious resort payment. In actuality, resort charges are simply tax avoidance by lodges that do not need to pay excessive lodging taxes on their room charges. Additionally, lodges make more cash from resort charges as a result of resort charges aren’t quoted or revealed room charges, however this has completely nothing to do with the phrase “resort”. Nonetheless, resort charges aren’t usually disclosed on the time of reserving or check-in. Whenever you try, get your invoice, and discover out you have paid $70 an evening, you are in for a shock. With a resort payment that might have solely included seaside towels and glowing water.

My New Yr’s want is full disclosure, honesty and transparency in lodge pricing. Or not less than business recognition and acceptance that resort charges are negotiable.


As of late, if some airways need to be trustworthy concerning the messages they ship to vacationers, they will nearly actually say, “If our prospects aren’t completely satisfied, we’re not.” It is time to get again to raised customer support, with actual people partaking in considerate and informative conversations with passengers and giving customer support reps the instruments they’d 20 years in the past. I hate kiosks. They can not reply my query or present an answer. Kiosks cannot remedy my downside, or yours. they’re the issue.

No, there are not any frequent sense apps on your journey expertise. However there’s frequent sense there. It could sound old school, nevertheless it’s true that vacationers and tour operators are higher at interacting with people.

Backside line: we aren’t self loading cargo. We’re human and we deserve these conversations.

Cruise ship:

Cruise corporations ought to change itineraries to incorporate extra immersive shore experiences. Too many ships arrive in port at 8am and depart by 4pm. Not sufficient time to expertise something apart from a poor high quality reward store. We have now come to see cruise ships as inherited locations relatively than as implausible autos for seeing the world. Let’s return to the longer term as a result of we’d like it. And to that finish, most locations require that cruise ships can’t name until the ship stays not less than one night time in that port, providing passengers extra alternatives to find tradition, historical past and, in fact, folks. You must give it loads of time.

As we head into 2023, I hope we proceed to have the chance to see the world so long as we embrace some primary frequent sense and respect. However my worry is that, such as you, you may discover me sitting in a rocking chair on the airport wanting to go away the airport!

Glad new yr everybody.

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