Southwest passenger in Bozeman talks about journey ‘nightmare’

Estimated read time 2 min read

Toni DeMatteis arrived at John Wayne Airport in Orange County, CA on Thursday.

“We received to the airport on the twenty second. Our flight was canceled after we received in,” says DeMatteis. “We had been looking for one other flight, however ended up having to drive to Ontario. [California]I needed to fly with one other airline and it value me $2,000 to purchase these tickets. ”

Southwest Airways canceled 15,750 flights nationwide starting with winter climate on Dec. 22, in response to CNN. Bozeman-Yellowstone Worldwide Airport skilled roughly 25 Southwest Airways cancellations in eight days. In complete, there have been roughly 8 cancellations per day. DeMatteis is among the fortunate ones, arriving in Bozeman in time for Christmas, however going house is one other story.

“Two days in the past, my return flight that was imagined to be yesterday was cancelled, so now I am on a special airline that I had to purchase a ticket for,” says DeMatteis. “It was her $1,800 in the present day for her daughter and I as a result of we needed to pay like some other flight.”

She says she’s been making an attempt to get a refund, however it did not work out with the airline.

DeMatteis stated:

Bozeman-Yellowstone Worldwide Airport CEO Brian Sprenger stated Southwest Airways, like many different airways, canceled flights final week as a consequence of chilly climate and is struggling to catch up. Informed.

“What’s actually occurring is that Southwest has a really sluggish restoration interval, which is inflicting lots of issues for passengers throughout the nation,” Sprenger stated.

He stated Southwest Airways is barely working a 3rd of its flight schedule, however has excessive hopes for the remainder of the week.

“We anticipate to be up and working on a full schedule tomorrow,” says Sprenger.

Sprenger warns passengers to concentrate to the climate and take heed to airways when touring sooner or later.

“When individuals see notifications from airways, particularly those who permit them to vary flights prematurely as a consequence of storms and such, I feel it is essential to know that. Take a more in-depth look,” Sprenger stated. says.

As for DeMatteis, she has no plans to fly southwest anytime quickly.

“Possibly, however not for some time now, as a result of it has been a nightmare,” says DeMatteis.

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