Vacation journey nightmare continues for a lot of at Denver Worldwide Airport, Division of Transportation trying into Southwest’s fee of cancellations

For a lot of Denver Worldwide Airport vacationers, it appears like a foul Christmas current to maintain giving.

Aggie Bothwell, visiting from Virginia, mentioned, “I flew out of Baltimore and was late, however every little thing was nice from the time I bought right here till I bought to city.” Sure, there are a lot of individuals.”

FlightAware knowledge exhibits Southwest Airways has canceled greater than 50% of flights with visitors passing via the airport, so after days of cancellations and delays on the airport, its outrage. A lot of them are actually directed to Southwest Airways.

on Monday, the U.S. Division of Transportation introduced that it was investigating the airline After what they name “unacceptable cancellations and delays, experiences of lack of immediate customer support.”

group murmured“The division will examine whether or not the cancellation was controllable and whether or not Southwest is complying with its customer support plan.”

Southwestern clients like Susan and Rick Biegler mentioned the previous couple of days had been a nightmare. mentioned Susan. The couple, who reside in Las Vegas, have been ready for his or her flight since Saturday. After coping with days of cancellations, Rick needed to be rushed to the hospital for remedy.

Patricia Mamenga was additionally stranded on the airport. She mentioned she needed to sleep in baggage declare as a result of the corporate did not have the resort voucher anymore.

“Folks saved calling for about 4 hours and nonetheless no reply,” says Mammenga.

Close to baggage declare on Monday, a Southwest worker was additionally expressing frustration. TWU Native 556, Southwest Airways flight attendants union president Lyn Montgomery issued a press release criticizing the corporate and its management.

“It is deplorable. It is a terrifying scenario for anybody who is ready to journey or work,” Montgomery mentioned.

An airline spokeswoman mentioned the operational failure was attributable to “excessive winter climate,” however Montgomery mentioned the issues proven on vacation weekends and Mondays have been happening for years since 2016. He mentioned it was attributable to an outdated system that had been an ongoing drawback for some time. Correct staffing and miscommunication with employees.

“We’re nonetheless trying to increase, so that they’ve taken on greater than they’ll deal with. We have employed 3,900 flight attendants this yr and are hiring extra, however when the climate will get worse, we’re at the moment I am unable to deal with my enterprise,” Montgomery mentioned. “Frankly, many people are very involved about enlargement as a result of we have now so many dire issues in our present enterprise.”

In a press release, an airline spokeswoman mentioned, “We are going to work exhausting to make issues proper for these we let down, together with our staff.”

Unions and Southwest clients need motion, not the corporate’s standard lip service.

“There isn’t a reply. They’ve an enormous drawback. I hope they resolve it,” Susan mentioned.